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ContentMama.ph

FAQ

Tickets Purchase FAQs

A:   We accept Visa, Mastercard, American Express, PayPal, Gcash

A:    Please  inform your bank or card issuer about the situation.

A:    You will receive in the email you used to purchase the ticket the following:

  1. A receipt for your purchase
  2. The link to watch the live stream of the concert

       Important:   You cannot copy paste and share the link to others.  It is highly secured.  Only   you can use this link.  If you forward this link and it is used by someone other  than yourself, you will be automatically disconnected from viewing the                              livestream.

A:     Yes.  Before making your purchase we advise that you first get the email address of the      recipients of the tickets you are buying them for.  A unique link will be sent to each of those email addresses.  If you fail to provide all the email addresses, the unique link to access the virtual concert will be sent to you.  It is up to you to distribute the unique links to other ticket recipients.

A:    Check all your folders (i.e. Spam, Promotions, Junk).  If you still cannot find the  confirmation email, please send us a message on our Help Support box.

A:    First, Check all your folders (i.e. Spam, Promotions, Junk).  If you still cannot it, please send us a message on our Help Support box.  Don’t forget to include your ORDER NUMBER found in your confirmation email. 

A:    On desktop computer, laptop, mobile. 

        When viewing the livestream using mirroring/casting and you encounter a problem, please contact your device’s manufacturer of you may visit their website for technical support. 

A:     Yes you can,  but for your personal viewing only and should not be posted on social media or any video streaming platforms.  Doing  so will render you liable to the Copyright Infringement Law.

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